What forwarders think
Management evaluates Ex Works
A major forwarder's study and internal report
underscores all expectations were met...
Comments from the people
in the stations who use Ex
Works (November, 2006)

"Saves me time."

"Less phone calls and
paperwork."

"I get the bill and POD
faster."

"You get the POD just by
going to your file."

"The process is faster."

"I find it very useful."

"Works good on my side..."

"Anything that reduces
manhours to perform
redundant taks is a great
improvement. Ex works
has been one of the most
promising initiatives -- with
most support."
"...Ex Works saves us a tremendous amount of time and
improves data quality."
"...the payment process is fully automatic and there is no
need for paper invoices from truckers anymore."
"Ex Works... frees us to handle other tasks and spend [more
time] on customers."
Internal report announcing national roll-out after 10 month study, February, 2006
People in the stations evaluate Ex works
Resounding validation from  a survey of desk-level
users of Ex Works at various forwarders
83% selected "excellent" when asked to rate their overall
experience with Ex Works.
92% said learning to use Ex Works was "very easy -- it
takes little or no training."
Anonymous survey conducted March 2-6, 2006 among active users of Ex Works at forwarder stations.
An unsolicited email from a station
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"...in today's environment, the trucker sends a paper
invoice and if all goes well, it takes approximately 4
minutes per file to process a payment...  Using Ex Works
eliminates these time consuming and manual
administrative steps."
82% said "my company should use Ex Works in every
station -- it really helps."
What forwarders
think...
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A world of truckers... a single process